Términos del servicio

What if it rains or we expect bad weather?

If it is too windy, we will not set up an inflatable. If it is raining, we always will leave the decision up to the customer, unless we otherwise see fit. If the weather looks to be an issue and you need to cancel we will issue a credit, or 100% refund. Please note however, once we set up the equipment, the payment is due in full and there are NO refunds or credits issued. Unfortunately, we cannot predict or control the weather but we wish we could!

I can book online?

Yes, you can! Our Book Online option will show you 100% real-time availability for the date you have picked. Please note that we do verify each order for accuracy and reserve the right to cancel, change pricing, or anything else that we see fit. We typically do not deliver an order without an inflatable rental unless we have approved the request to do so.

Are inflatables safe?

Yes, they are designed with safety in mind! They are made from a fire retardant material with safety netting all around. If you follow the rules provided, they are very safe. All safety rules and guidelines will be reviewed prior to use. All inflatables will be staked into the ground for safety. If the inflatable will be set up on concrete, please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.

What if I do not have electricity?

Electricity is required to power most of the equipment. If renting more than one piece of equipment, you may need several outlets on different circuits. If you do not have power available, we offer generator rentals as well.

Can you set up at parks?

Due to the time-sensitive nature of parks and higher than-normal insurance requirements, we no longer set up at any parks. Please note your order may be canceled if you book online at a park.

What types of surfaces do you set up on?

Our preferred type is grass. We can set up on concrete, asphalt, and even indoors. Please let us know your setup surface type when booking. We will NOT set up on sand, gravel, or crushed shell. Additional fees may apply for setup surfaces other than grass. If you rent a pole tent it must be set on dirt or grass. NO CONCRETE, PAVERS, COMPACTED DIRT, SHELL, ETC.